Privacy Policy

Data protection
wherever SIM GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

It is generally possible to use our website without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

We have appointed the following data protection officer for our company:

Thomas Zahari
‍wherever SIM GmbH
Großer Burstah 25
20457 Hamburg

E-mail: datenschutz@whereversim.de
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Cookies
Some of the web pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. ‍

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Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- browser type and browser version
- operating system used
- referrer URL
- host name of the accessing computer
- time of the server request

This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.
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Contact forms
If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored and processed by us and our service providers for the purpose of processing the enquiry and in the event of follow-up questions. Each of these service providers operates in compliance with European data protection laws. We have also concluded an order data processing agreement with all service providers. The following service providers and IT services are used by us for these purposes:

Google G-Suite (Google for Work)
The data entered in the contact form and for orders will be stored in G-Suite for the purpose of processing the request and in case of follow-up questions. G-Suite is an offer from "Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA". You can find Google's privacy policy in this regard under the following links: https://cloud.google.com/terms/sccs and https://workspace.google.com/terms/dpa_terms.html

ZendeskSell
The data entered in the contact form and for orders are stored in our CRM system Zendesk Sell for the purpose of order processing and customer history. Zendesk Sell is an offer of "Zendesk, Inc.". The related privacy policy of Zendesk is available at the following link: https://www.zendesk.com/company/customers-partners/privacy-policy/

‍Easybill
The data entered when placing orders will be stored by Easybill for invoicing purposes. Easybill is an offer of "easybill GmbH, Düsselstr. 21, 41564 Kaarst, Germany". The privacy policy of Easybill in this regard is available at the following link: https://www.easybill.de/privacy

Canva

For the provision of explainer videos, we use the Canva tool via direct integration. By calling up the videos, usage data such as the IP address is transmitted to the Canva servers. Canva is an offer of "Canva Pty Ltd, Level 1, 110 Kippax St, Surry Hills NSW 2010, Australia". Canva's privacy policy in this regard is available at the following link: https://www.canva.com/de_de/richtlinien/privacy-policy/

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Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Meta
Our website uses the Meta Pixel, an analysis tool from Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. This tool helps us to measure the effectiveness of our advertising by analyzing actions that visitors take on our website. We use Meta Pixel to serve better ads on Meta and to reach our target audiences more accurately. The Meta Pixel collects information about your use of our website, such as which pages you visit and what actions you take. This data can be linked to your Meta profile if you have a Meta account. The Meta Pixel is used on the basis of your express consent in accordance with Article 6(1)(a) of the GDPR. You will be asked for this consent on your first visit to our website. You can withdraw your consent at any time. The data collected by the Meta Pixel is transmitted to Meta and processed there. Data processing may also take place outside the European Union. However, Meta has submitted to the EU-US Privacy Shield, which guarantees an adequate level of data protection. Further information on this topic can be found at https://commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en.
‍You have the right to obtain information about your processed data, to correct it, delete it or restrict its processing. You also have the right to data portability and the right to lodge a complaint with a data protection supervisory authority. Further information on data protection when using the Meta Pixel can be found in Meta's privacy policy at https://www.meta.com/privacy/policy/
You can also deactivate the remarketing function "Custom Audiences" in the settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook. You must be logged in to Facebook to do this. If you do not have a Facebook account, you can deactivate usage-based advertising from Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/

SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Delivery of goods
If necessary for the delivery of goods, we will pass on your address to the shipping company commissioned with the delivery.

Furthermore, we reserve the right to request an identification document if a private address is given as the delivery address. This is used exclusively to establish the identity of the person placing the order and thus prevent possible abusive activities. The documents required for this purpose will be deleted immediately after the identity has been established.
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Right to information, deletion, blocking
At any time, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing, as well as the right to rectification, blocking or deletion of this data. For this and other questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

LinkedIn
We use the conversion tracking tool LinkedIn Insight Tag on our website. The service provider is the American company LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. LinkedIn Ireland Unlimited (Wilton Place, Dublin 2, Ireland) is responsible for data protection aspects in the European Economic Area (EEA), the EU and Switzerland. By embedding a JavaScript code on our website, data can be sent, stored and processed by LinkedIn. This so-called LinkedIn Insight tag helps us measure the effectiveness of our advertising by analyzing actions that visitors take on our website. We use the LinkedIn Insight Tag to serve better advertising on LinkedIn and to reach our audiences more accurately.

The LinkedIn Insight tag collects information about your use of our website, such as which pages you visit and what actions you take. This data can be linked to your LinkedIn profile if you have a LinkedIn account. Direct identifiers through LinkedIn Insight tag are removed within seven days to pseudonymise the data. The resulting pseudonymized data will be deleted within 180 days.
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The LinkedIn Insight tag is used on the basis of your explicit consent in accordance with Article 6(1)(a) of the GDPR. On your first visit to our website, you will be asked for this consent. You can withdraw your consent at any time.

The data collected through the LinkedIn Insight Tag is transmitted to and processed by LinkedIn. Data processing may also take place outside the European Union. LinkedIn Corporation is certified under the Privacy Shield and is committed to complying with European data protection standards. You can find more information on this topic on https://www.privacyshield.gov/ps/participant?id=a2zt0000000L0UZAA0.

You have the right to obtain information about your processed data, to correct it, to delete it or to restrict its processing. In addition, you have the right to data portability and the right to lodge a complaint with a data protection supervisory authority.

Please refer to LinkedIn's privacy policy at https://www.linkedin.com/legal/privacy-policy for more information on data collection and use, as well as the rights to protect your privacy. If you are logged in to LinkedIn, you can deactivate data collection at any time under the following link: https://www.linkedin.com/psettings/enhanced-advertising.

Hotjar
This website uses Hotjar to better understand the needs of our users and to optimize this service and experience. The provider is Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com). Hotjar is a tool for analyzing your user behavior on this website. Hotjar allows us to record your mouse and scroll movements and clicks, among other things.
Hotjar can also determine how long you remain with the mouse pointer in a certain position. Hotjar uses this information to create so-called heat maps, which can be used to determine which areas of the website visitors prefer to look at, as well as how long you stayed on a page and when you left it. We can also determine at which point you abandoned your entries in a contact form (so-called conversion funnels). In addition, Hotjar can be used to obtain direct feedback from website visitors. This function serves to improve the website operator's web offerings. Hotjar uses cookies. Cookies are small text files that are stored on your computer and saved by your browser. They are used to make our website more user-friendly, effective and secure. In particular, these cookies can be used to determine whether this website has been visited with a specific end device or whether the Hotjar functions have been deactivated for the browser in question. Hotjar cookies remain on your device until you delete them and the use of Hotjar and the storage of Hotjar cookies are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

Deactivating Hotjar
If you wish to deactivate data collection by Hotjar, click on the following link and follow the instructions there: https://www.hotjar.com/opt-out

‍Pleasenote that Hotjar must be deactivated separately for each browser or end device. For more information about Hotjar and the data collected, please refer to Hotjar's privacy policy at the following link https://www.hotjar.com/privacy

IP anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Deactivate Google AnalyticsMore information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Commissioned data processing
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Use of Google-Adwords
For purposes of promotion, our website also employs the Google ad tool “Google-Adwords”. As part of this, our website employs the analysis service “Conversion-Tracking” from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called “conversion cookies” cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site.

Google uses the information obtained through “conversion cookies” to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use “Google-Adwords” receive any kind of information that can be used to personally identify users. You can prevent the installation of “conversion cookies” by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain “googleadservices.com“.

You can obtain the relevant data privacy policy from Google at the following link: https://services.google.com/sitestats/de.html