Question 1

How long is the contract period? Are SIMs blocked during inactivity?

Accepted Answer

The contract term of our M2M tariffs is only one calendar month and is automatically extended for another month, unless the active M2M SIM cards are deactivated. If you deactivate an M2M SIM card, no more costs will be incurred for it from the following month. You can deactivate it yourself at any time in the web portal. The contract term begins with the activation of an M2M SIM. There is no forced activation in any of our M2M tariffs - you can leave SIM cards inactive until their planned use without incurring any costs. Even after longer periods of inactivity, SIM cards are never blocked or forcibly activated by us.

Question 2

Is it possible to deactivate or pause individual SIMs? Does it cost anything?

Accepted Answer

You can pause individual SIM cards, several SIM cards or all SIM cards you use in our M2M tariffs at any time free of charge and thus no longer pay a basic fee from the next calendar month. Re-activation of the SIM card(s) is also free of charge.

Question 3

What kind of M2M plans does wherever SIM offer? And what is data pooling?

Accepted Answer

We offer our corporate customers various tariff models that are geared towards the different needs of IoT projects. In addition to classic M2M tariffs such as Pay-As-You-Go and the dynamic data pool, we also offer a unique Flex tariff. For large projects, we also offer a prepaid option on request, where each SIM card is paid for several years in advance.

Data pooling means that all activated SIM cards share a common data quota. In this tariff, it is not the consumption of an individual SIM card that counts, but the combined consumption of all active SIM cards. The advantage of this is that fluctuations in the consumption of individual SIM cards are balanced out and additional costs are only incurred if the entire data pool is exceeded. There is no throttling so that IoT devices continue to have a stable connection. With the dynamic data pool, the data pool increases with each additional active SIM card to ensure that a data pool is always large enough.

In our special Flex tariff, the active M2M SIM cards are automatically assigned to the right tariff according to their individual data consumption.

Question 4

Can I cap the data consumption? And what happens when the data limit is reached? Will the data throughput be throttled then?

Accepted Answer

Yes, you can set a data limit (e.g. 500 MB per SIM card per month) for your SIM cards in the customer portal. You can also group SIM cards and set a different data limit for each group. When a set data limit is reached, we block traffic for this SIM card until the end of the month. You will also receive a notification in the portal when the limit is reached.

Question 5

How long are the delivery times?

Accepted Answer

SIM cards are usually shipped one business day after we receive your order. At this time you will also receive access to the customer portal. The setup of an IPsec VPN tunnel can take up to 4 weeks.

Question 6

What is the minimum order quantity?

Accepted Answer

The minimum purchase is 25 SIM cards. For certain projects we can make exceptions – please contact us for more information.

Question 7

Can I purchase the SIM card as a private person?

Accepted Answer

No, our SIM cards are exclusively intended for use in or by companies. The M2M SIMs are suitable for companies of all sizes and industries.

M2M plans & SIM cards for companies

Included in all M2M tariffs:

M2M data tariffs tailored to IoT projects

Data pooling

Pay-as-you-go

Flex tariff

Low data & heavy users:

The all-round carefree package from wherever SIM

Frequently Asked Questions

M2M tariffs with worldwide network coverage

Bring your devices online -
worldwide - with wherever SIM