Technical Support Engineer IoT (m/f/x) Spain

wherever SIM - IoT from Hamburg

We offer you the opportunity to get started in one of the industries of the future. With our solution, we enable a simple but professional internet connection for a wide range of IoT devices - from smart washing machines to connected cars.

Since our founding in 2015, we have been on a healthy growth path and have convinced customers such as Rossmann, MOIA and Engelbert Strauss.

Your mission

Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how? Then you've come to the right place! In 1st and 2nd level support, you will support our team with all technical questions about our product, onboarding new customers or independently processing customer inquiries. Of course, this also includes maintaining the ticket system. You take support seriously - when our customers face a technical challenge, you want to play your part in finding a solution. You retain full responsibility for your projects and can count on the support of the team at all times, even after intensive onboarding by your colleagues.

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What you bring with you

Completed technical training or studies
Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs
Previous knowledge in the field of network
Very good knowledge of German, Spanish and English
Residence in Hamburg and surroundings
Pro-active and team-oriented work is a matter of course for you
Not a must, but always nice: You also bring experience in VPN (IPsec) or mobile.

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Our benefits

💻 Flexible work: no two days are the same. This applies not only to your job with us, but also to your working hours. Whether you're a morning grouch or an early bird - with us, you can start flexibly according to your taste in the hybrid model. We offer a modern office in the middle of Hamburg with good public transport connections.
👂 Short distances, open ears: We always focus on communication. So the "door" is always open for you - whether in the office or via Google Meet, we meet for 1:1 coaching to support your personal development.
🧠 We invest directly in your skills: training and development with us is not a one-size-fits-all process, but always in close consultation with you and your (life) plans.
💙 Onboarding at its best: We understand that starting a new job can sometimes be overwhelming. That's why you'll have a buddy at your side during your induction phase. We want to make sure that you quickly feel at home with us.
🌳 Social responsibility: You can also use 5 days of special leave per year to get involved in social causes.
💪 Health through exercise: Short sports breaks during the working day are a welcome change for our everyday office life.
🚍 Individual allowance: You can choose whether you want to use the €40 subsidy per month for public transport, internet or the Urban Sports Club.
🤝 Teamwork makes the dream work: We can always rely on each other - whether it's joint projects or achieving our corporate goals - nothing works for us without a team. Always there: an open culture of error - mistakes are part of the job and offer us opportunities.
😊 These goodies are a matter of course for us: high-quality technical and ergonomic equipment - both in the office and for your mobile work, corporate benefits, regional fruit and vegetables from our organic farmer as well as water, tea and the most delicious coffee. And of course we celebrate our successes and enjoy regular team events.