Technical Support Engineer IoT (m/f/x)

Technology | IoT | Support with heart

wherever SIM - IoT from Hamburg

We offer you the opportunity to get started in one of the industries of the future. With our solution, we enable a simple but professional internet connection for a wide range of IoT devices - from smart washing machines to connected cars.

Since our founding in 2015, we have been on a healthy growth path and have convinced customers such as Rossmann, MOIA and Engelbert Strauss.

Your mission

You are a problem solver for leads and customers and are eager to support them in the implementation of their projects with your technical know-how? Then you've come to the right place! In 1st and 2nd level support you will assist our team with all technical questions regarding our product, with onboarding new customers or with the independent processing of customer inquiries. Of course, this also includes maintaining the ticket system. You take support seriously - When our customers face a technical challenge, you want to do your part to find a solution. You retain full responsibility for your projects and can count on the support of the team at all times, even after intensive onboarding by your colleagues.

What you bring with you

  • Completed technical training or studies
  • Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs
  • Previous knowledge in the field of network
  • Pro-active and team-oriented work is a matter of course for you
  • Not a must, but always nice: You also bring experience in VPN (IPsec) or mobile.
  • Very good knowledge of German and English

Our benefits

  • Flexible working hours and the possibility to work from the home office
  • A modern office in the middle of Hamburg with good public transport connections
  • 1:1 coaching to support your personal development
  • Training and further education that will advance you and the team
  • Comprehensive onboarding that makes your start with us easier 
  • Two days of special leave per year to engage in social activities
  • Health through exercise: Short sports breaks in everyday working life & leasing e-bikes
  • You have the choice: 40 € subsidy per month for public transport, internet or the Urban Sports Club
  • An open culture of error - mistakes are part of the game and offer us opportunities
  • A job in an industry of the future that is fully on course for growth
  • Celebrating our successes together and regular team events
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with immediate effect

Apply now.
We look forward to getting to know you.

We don't care about grades and long cover letters, we are friends of uncomplicated work and like real results. That's why we have a simple (digital) application process for you:

Simply send us an email stating who you are
, where you come from, what you are currently doing and why
you would like this job
. We will review your application once we receive it and, if necessary, contact you for a meet-and-greet.
Any questions?
Ask Jamie!
Jamilah Toska
Jamilah Toska

Your way to us

1. your
2. prompt callback from us
3. drink a coffee
with Jamie
4. interaction with the direct team
Getting to know each other day
5. meet and greet day with the whole team